Service Management for General Managers [ONLINE COURSE]
This course created completely by Jeff Sacks is specifically designed for general managers who wish to broaden their knowledge base and understanding of service department operations. After completing the modules, you will fully understand what are the critical profit drivers and key performance indicators that impact service department profitability and you will be exposed to the pertinent management data that is needed to monitor, manage and influence service department performance, personnel productivity and department profitability. Knowing where to look, what questions to ask and what reports to review will help you become an active and knowledgeable general manager who is well versed in service department operations and who will help lead t the service department to the next level.
This course consists of 3-modules split into various chapters ranging in manageable learning chunks between 5 and 10 minutes. Many of the chapters conclude with testing exercises.
*fee includes: 11 month subscription / 2 logins per rooftop (GM & 1 Manager)
Toll free: 800.867.2160